General Processing Information
In pursuant to terms and conditions, TP.com has the right to take up to seven business days to process any incoming order. Orders received after 17:00 (GMT +0800) will be processed on the next business day. We will try and dispatch paid orders within 48 hours of receipt of cleared funds into our bank account. We cannot be held responsible for delays in the banking system, once the funds have been sent we will process the order. Refunds will not be given for such delays and once money has been dispatched we will regard the order as confirmed and the sale is final.
Buyers will be responsible for any customs or brokerage fee, VAT, import duties and any similar charges arising from the sales transaction. Upon payment being received by TP.com, all sales are final. No refund will be issued. For defective items replacement and repair, please refer to our Limited Warranty Coverage and Return Policy sections.
Shipping Policy
TP.com liability on shipment ends once the courier service takes custody of the item that is at the point of drop off or hand over to the courier service. If the item is lost from this point onwards, TP.com has no responsibility (unless insurance option has been selected). To see what insurance options are available please see our shipping charges page.
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Limited Warranty Coverage
All our products carry a seven day limited warranty. All branded Mobile Phones that TP.com sell are original and brand new. Manufacture's warranty is normally 12 months (please check this with your local service centre). The manufacture may refuse to honour the 12 months warranty if the product is imported, this is at the manufacturers discretion.
The limited warranty covers the following faults described below.
DOA (Dead on Arrival) implies that the product either cannot be turned on or be ready in use after taking out of the box. Buyer must report this situation to TP.com within 48 hours of receipt. If the item is not tested or examined by the buyer within the first 48 hours after the goods are received, the DOA returned policy would not be valid.
No further exception will be considered about the time issue. The 48 hours period starts from the time recorded as "delivered" in the courier service's tracking system.
TP.com will replace or repair a DOA item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, TP.com will refund the buyer in full including the original shipping charges. A repair order may take up to 14 business days starting from the day when TP.com received the defective unit. TP.com has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.
Neither network dependent features nor firmware related issues will be covered by our limited warranty repair coverage, regardless if the problem is permanent or not. Please refer to our product compatibility section regarding on the description of network dependent features. TP.com has the right to determine whether the issue pointed out by the buyer is a network dependent feature or not. TP.com has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.
Under any circumstances, TP.com reserves the final rights to approve any DOA replacement or a warranty coverage repair. TP.com also has the right to make the final decision on whether the issue pointed out by the buyer is considering a defect or not. In the event that a replacement or repair is not granted to the buyer, TP.com will send back the product back to the buyer; In this case it is the duty of the buyer to cover shipping costs.
The repair process by TP.com may take up to 14 business days upon item being received from the buyer.
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Return Policy
All returns must be approved by TP.com a duly completed returns form must be completed by the buyer and emailed to TP.com for approval, Returned items without an approval form from TP.com will not be processed. Any shipping and handling expenses on returns without a duly completed approval form will be the responsibility of the buyer.
Upon receiving the return from the buyer, TP.com will examine and test for the defect, If TP.comcannot reproduce the same fault indicated by the buyer, the return will not be accepted.
All return shipments from TP.com will be via ground shipping method or the equivalent subject to be determined by TP.com.
In the event of returning the product, buyer is fully responsible for the product's safe return to us. Item must be received within 7 days and by insured post.
The return merchandise should include the RMA number that was issued by the TP.com order number, full name, shipping address, contact phone number, and the reason for return. All accessories and manuals must be included inside the package as it was originally received by the buyer. Return merchandise should be boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. TP.com will have the right to dispose of any unidentified return aged over 14 days without notifying the buyer.
No replacement will be issued on those unidentified returns once it has been disposed of. Buyer is responsible for the returns shipping cost. The standard replacement shipping by TP.com will be ground shipping / Air Mail or the equivalent subject to be determined TP.com.
Product Compatibility / Specification / Color Choices
TP.com is not responsible for any network dependent features and firmware related issue. Examples on network dependent features are MMS / GPRS / WAP / SMS / Messaging / Voicemail Indicator / Data Transfer / Network Frequency as well as any other device operations that have interaction with their service providers. Buyers are responsible for ensuring the product's compatibility with their network operator / service provider.
TP.com has the right to make the final decision on whether a feature is considered network dependent or not. TP.com has the right to make the final decision on whether an issue is firmware related or not. Buyer should be aware that network dependent features and firmware issues are not covered by our limited warranty coverage. Please refer to our limited warranty coverage section for details.
Buyers should also be aware that the some products might not be primarily intended for use in your country or region. Therefore, the language specification on the device and manual might or might not fully support the language of your choice. In the event that an English manual is not available in the particular version that we shipped out, TP.com does not have any obligation to provide a copy of an English manual to the buyer. However, we do try our best to provide a printed English manual in most cases or send English manuals via email.
Since the products that TP.com sell might not be primarily intended for your country or region, the product configuration and the related accessories might not be suitable or compatible in your country or region. TP.com will not be responsible for any incompatibility of the product and its accessories in your region or country.
Language version, firmware version and colour are shipped on a random basis unless prior arrangement is made by the buyer. Once item is shipped, no exchange will be granted on language version, firmware version and colour choice. It is the buyer's responsibility to ensure that they select the correct model, colour, firmware on time of order. For mobile phone purchases, the keypad will support both alphabetic and numeric characters. However, some versions or models possess additional language characters. These could be in Chinese, Arabic, or some other languages.
Liability
TP.com will not be liable for any personal injury, physical injury, and damage caused by the products that we sell.
For safety handling and operation on the product, please consult the instruction manual that comes with the product or contact the manufacturer directly. Any product recalls by the manufacturer will not be handled through TP.com.
Buyers should contact the manufacturer directly for any related questions or enquiries.
TP.com has no obligation to provide technical support on products we sell, however we will try our best to answer all technical questions to the best of our knowledge. Please contact the manufacturer or your service provider directly for technical and product assistance or email customersupport@mobilephonesbonanza.com.
Shipping Insurance Coverage
Shipping insurance is a guarantee that the shipment will be compensated in case of lost in transit or damaged on arrival up to the declared value of the shipment only. You are not covered for any other risks including third party losses, loss of trade or re-directed packages. (You are reminded that your tracking number should not be given to your customer as they could re-direct the package.)
Shipments without shipping insurance will only be covered for up to the declared value. Shipments declared at over US$100.00 will be automatically insured to $100.00 US Dollars. Maximum.
With this shipping insurance option, we will either replace or refund to your drop ship account when lost in transit or damaged on arrival.
For each shipment with a total package value over US$100, you may purchase an additional coverage against loss or damage at US$0.64 for each additional US$100 in package value or fraction thereof.
International air shipments may also be governed by the Warsaw Convention, including its liability limitations. For each shipment with a total package value over US$100, you may purchase an additional coverage against loss or damage at US$0.64 for each additional US$100 in package value or fraction thereof.
International air shipments may also be governed by the Warsaw Convention, including its liability limitations.
The shipping insurance will be calculated and charged for the Total Declared Value of Package, not the item transaction value between you and TP.com.
